Returns & Refunds

We want you to love what you wear.

If something isn’t quite right, here’s how we handle returns:

Return Eligibility

Return requests must be made within 14 days of delivery

Items must be unused, unwashed, and in original packaging

Undergarments are non-returnable for hygiene reasons

How to Start a Return
Email us at support@moltencreek.co.uk with your order number and reason for return. We’ll guide you through the steps.

Refunds

Processed within 3–5 business days after we receive your return

Original shipping cost is non-refundable

Exchanges

Exchanges available for additional postage cost. Contact us for help with item issues, size swaps, color exchanges, etc. Our team strives to ensure your satisfaction.